Prescription Submission Policy

In the event that any items in your order include CPAP machines, CPAP masks, or CPAP humidifiers, we must have your prescription on file before we can ship your order.

Last modified on April 1, 2020

In the event that any items in your order include CPAP machines, CPAP masks, or CPAP humidifiers, we must have your prescription on file before we can ship your order. These devices are classified by the FDA as Class II Medical Devices1, and it’s illegal to sell them without the provision of a valid prescription for such items. Please note that CPAP supplies and parts such as filters, tubing, water chambers, mask parts, cushions and pillows do not require a prescription.

1. How To Provide Us With Your Prescription

(a) Upload

Upload your RX to your profile with Sleeplay. Uploading your RX will allow you to keep all of your medical documents in one place. Simply click here to Log In or Create an Account.

(b) Email

Email us at: info@sleeplay.com. When doing so, please be sure to include the following:

  • Email Subject: My RX Prescription
  • Attach your prescription
  • Your order number (if applicable)

(c) Mail

Mail us a copy of your prescription to: 6065 NW 167st Unit B24, Hialeah, Florida USA. When doing so, please be sure to include the following:

  • Patient’s full name
  • Your order number (if applicable)

(d) Fax

Fax us a copy of your prescription to: 954-461-2666. When doing so, please be sure to include the following:

  • Patient’s full name
  • Your order number (if applicable)

(e) Submit Digital RX Form

On our Upload RX page fill out the designated boxes, transcribe your prescription information and we will be in contact with your physician to receive a copy of the actual prescription, and to ensure everything is in order. Once we have been in contact with your prescribing physician, we will contact you with confirmation of the same.

2. Don’t Have a Prescription?

(a) If you don’t currently have the required prescription needed to purchase your CPAP supplies, we can help schedule you with one of our partnered physicians, help to schedule you to get tested, or when applicable, help to get you set up to try a home test, whereby you may be able to have the necessary testing done to obtain a prescription, right from the comfort of your own home. On our Upload RX page, under the tab titled “I don’t have a prescription,” simply click any of the links thereunder to get started, and we will help get you going in the direction needed to get your prescription. Also, feel free to contact us at: info@sleeplay.com, and we can help to assist you over the phone in order to get you started.

(b) You have a right to request a prescription from your physician. If you have difficulty accessing your prescription, please contact our Customer Service team for assistance.

3. Validity of Old Prescriptions

(a) Prescriptions may be written by a provider for "Lifetime Need" or "99 Months." Such a prescription may be used for the prescribed equipment as often as needed to continue therapy. If a prescription notes a number of refills, it will be valid to dispense the listed equipment the number of times shown on the prescription. If a prescription bears an expiration date, the prescription is good through the date shown.

4. Providers Who May Write CPAP-Related Prescriptions4. Providers Who May Write CPAP-Related Prescriptions

  • Medical Doctor
  • Doctor of Osteopathy
  • Psychiatrist
  • Physicians Assistant
  • Nurse Practitioners
  • Dentist
  • Naturopathic Physician

5. Providers Who May NOT Write CPAP-Related Prescriptions

  • Chiropractor
  • Podiatrist
  • Optometrist
  • Psychologist

6. Prescription Origination

(a) Any Prescription accepted must be written by a licensed provider who is located and licensed to practice within the United States. We will not accept prescriptions from providers not licensed and located within the United States.

7. Prescription Descriptions Required

(a) Below we’ve outlined the various required elements of prescriptions for various types of CPAP equipment. All medical prescriptions must include the patient’s name, the prescribing physician’s full name, the physician’s contact information and the physician’s signature.

i. CPAP Machine Prescriptioni. CPAP Machine Prescription

  1. One of the following phrases: "CPAP" or "Continuous Positive Airway Pressure".
  2. Specific pressure, for example, “9 CM/H2O”, or simply “9”.

ii. APAP Machine Prescriptionii. APAP Machine Prescription

  1. One of the following phrases: "APAP", "AutoPAP", "AutoSet", "Auto CPAP", "Auto Adjusting CPAP", "Self Adjusting CPAP", "CPAP" or "Continuous Positive Airway Pressure" or similar term.
  2. Optional show your pressure range.
  3. Example: “5-20 CM/H20”, or simply “5-20”.

iii. BiPAP Machine Prescriptioniii. BiPAP Machine Prescription

  1. One of the following phrases: "BiPAP", "BiLevel", "VPAP".
  2. Your inspiration pressure (Also called IPAP Pressure or Breathing In pressure), for example, “IPAP 11 CM/H20”, or just “IPAP 11”.
  3. Your expiration pressure (Also called EPAP Pressure or Breathing Out pressure), for example, “EPAP 13 CM/H20”, or simply “EPAP 13”.

iv. CPAP Mask Prescriptioniv. CPAP Mask Prescription

  1. Contains one of the following words or phrases: “CPAP Mask”, “CPAP Supplies”, “CPAP Humidifier”, “CPAP”, “Continuous Positive Airway Pressure”, “APAP”, “AutoPAP”, “AutoSet”, “Auto CPAP”, “Auto Adjusting CPAP”, “Self Adjusting CPAP”, “BiPAP”, “BiLevel”, “VPAP”, “BiPAP Auto”, “BiPAP ST”, “Synchrony ST”, “VPAP ST”.

v. CPAP Humidifier Prescriptionv. CPAP Humidifier Prescription

  1. Contains one of the following words or phrases “CPAP Humidifier”, “Humidifier”, “HH”, “CPAP Supplies”, “CPAP Mask”, “CPAP”, “Continuous Positive Airway Pressure”, “APAP”, “AutoPAP”, “AutoSet”, “Auto CPAP”, “Auto Adjusting CPAP”, “Self Adjusting CPAP”, “BiPAP”, “BiLevel”, “VPAP”, “BiPAP Auto”, “BiPAP ST”, “Synchrony ST”, “VPAP ST”.

8. Prescription Questions

(a) In the event that you have any questions or concerns regarding your prescription or our prescription requirements, you may contact us at 2750 NW 3rd Ave, Miami, FL 33127, USA, or by email at: info@sleeplay.com.